Privacy and Security Statement
Smyrna Surfari Club is strongly committed to respecting and maintaining the privacy of our visitors and guests. By disclosing our privacy and security practices, we hope to demonstrate this commitment.
We agree to notify you of the following:
- What personally identifiable information is collected
- How the information is gathered
- Who is collecting the information
- How the information is used
- With whom the information may be shared
- The kind of security procedures in place to protect the loss, misuse, or alteration of information under our control
- How you can correct any inaccuracies in the information
We agree not to release personally identifiable information about you without your permission, except as needed to provide you with the products, services, or discounts you have expressly requested. We further agree to provide you with the means to manage and control the information you have voluntarily provided to us. We also provide mechanisms for you to communicate your privacy questions and concerns to us, and we will respond to them thoroughly and thoughtfully.
What information do we collect?
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
We want to assure you that you can visit and explore our website without telling us who you are or revealing any personally identifiable information about yourself. We never collect any personally identifiable information on our visitors that you do not voluntarily disclose. It is only during the checkout or registration processes that you will be asked to provide us with personally identifiable information. During the checkout process, we require you to complete certain fields and offer other optional fields for you to complete. For example, we may ask for contact and billing information such as name, billing and mailing addresses, email address, credit card number, and phone numbers. When registering with us, we require you to enter an email address and password and ask for other optional information (i.e. membership in organizations). If you choose to correspond with us, we may retain the content of your correspondence together with your address (or email address) and our responses. A log of any communications you make by telephone may also be kept. If you wish to subscribe to our newsletter, we ask for your email address.
Website Use Information
Similar to other commercial websites, the Smyrna Surfari Club website utilizes web server logs and a standard technology called “cookies” to collect information about how our website is being used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small data files that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one webpage to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related webpages. This makes it easier for a user to move from webpage to webpage and to complete commercial transactions over the internet.
Who is collecting the information?
All personally identifiable information that you voluntarily provide is being collected and maintained by:
Smyrna Surfari Club
P.O. Box 2362
New Smyrna Beach, FL 32170
Aggregate information on website usage gathered through cookies and web server logs may be collected for us by software providers or website hosting services. Aggregate information gathered in this manner does not contain any personally identifiable information.
How is the information used?
Broadly speaking, Smyrna Surfari Club uses personal information to administer our business activities, provide customer service, and make our products and services available to customers and prospective customers. For example, the information is used to process and ship your orders, to welcome you back to our website, to contact you by email, telephone, or postal service regarding an order, or to provide you with our newsletter if you choose to receive it. Occasionally, we may also use the information we collect to notify you about important changes to our website or new products and special offers we think you will find valuable.
We use aggregate information from cookies and web server logs to improve our website in order to better serve the needs of our visitors. This information assists us in designing and arranging our webpages in the most user-friendly manner and in making improvements for the benefit of our visitors and customers. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by visitors to our website as they move from one page to another and detail for us which features are most popular. Web server logs allow us to count how many people visit our website and evaluate our website’s visitor capacity. You are providing this aggregate information to us anonymously. We do not use these technologies to capture your individual email address or any other personally identifiable information about you.
With whom is the information shared?
Simply put, we do not rent, sell, or share personal information about you with any other company, organization, or person without your explicit permission except as required to provide the products, services, or discounts you have requested. For example, when you place an order payment information may be processed through a secured connection with a reputable payment processing firm such as Authorize.net, Verisign, or Paypal. Shipping information may be shared with carriers or other companies with which we have a shipping contract. At your request, we might also verify your membership in an organization or association in order to take advantage of an offered discount.
Aggregate information on website usage, which contains no personally identifiable information about you, may be shared with marketing or web design consultants or other suppliers in order to improve the quality of our website.
What security measures are used to protect the information?
When appropriate, Smyrna Surfari Club will utilize 128-bit SSL security encryption software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure. The information is scrambled en route and decoded once it reaches our website. We also use systems and servers that meet or exceed industry standards for the protection of credit card data. Security features may include the encryption of sensitive data transmissions, multiple firewalls, and access restrictions to hardware equipment storing personal information.
For your protection, credit card information is never stored on our systems. We do not see your credit card information when you order online and no one can gain access to that information through our website or systems once your order is processed. Credit card information that is submitted by telephone or other means and handled by our employees is also destroyed once the order is processed.
Our business values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes, and transactions. When you communicate by email, we provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. The lists used to send you product and service offers are developed and managed under traditional business standards designed to safeguard the security and privacy of our customers and potential customers’ personal information.
If we allow you access to your personal information with password protection, it is your responsibility to secure this password and unauthorized use of your computer in order to control access to your account. Remember that the internet itself is not secure, and unless security measures are in place, communications over the internet may be open to unauthorized access. Email that you send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card, Social Security, or account numbers to us through an unsecured email.
What about other websites linked to our website?
Please be aware that Smyrna Surfari Club is not responsible for, and may not be aware of, the practices employed by other websites linked to or from our website, nor for the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be helpful or useful to visitors to our website. If you have any complaints or issues with the practices or content of any website linked to us, please let us know.
How can inaccuracies be corrected?
You can contact us directly to request that we update your information in our files:
Smyrna Surfari Club
P.O. Box 2362
New Smyrna Beach, FL 32170
At Smyrna Surfari Club, we take our commitment to your privacy and online security seriously. With your involvement, we maintain an ongoing endeavor to enhance our efforts. Please let us know if you feel there is a way we can improve our policies or procedures.